Reference number: CH000512Errors
with Microsoft Windows wbhook32.dll file.
Issue:
Errors with Microsoft Windows wbhook32.dll file.
Answers:
Below is a listing of potential issues that may be caused by
wbhook32.dll and the recommended solutions to each of those issues.
Unexpected exception error with wbhook32.dll when opening
Internet Explorer
Freecell and/or Solitaire games after installing Mcafee VirusScan
When opening Microsoft Internet Explorer and/or the run
Window I receive an unexpected exception error with the wbhook32.dll
file.
Users who are using new P2P
sharing programs such as
Kazaa or eDonkey that include their own virus protection program and
are also running
McAfee virus protection program may encounter this error.
If you have installed Kazaa or eDonkey on your computer, you can
verify this is the cause of your issue by opening the Windows Task
Manager and end tasking Kazaa from the Processes.
To resolve this issue, it is recommended users disable their Mcafee
"download scan" feature. Note: If you need to determine your version of
Mcafee, right-click the V shield icon in the systray and
click about.
Mcafee 5.x users:
- right-click the V shield icon in the systray.
- Under "Quick Enable" select "Download Scan" to disable / enable
the feature.
Mcafee 6.x and users:
- right-click the V shield icon in the systray and
click Run.
- Click the Pick a Task button in the bottom left of the
window.
- Click the link for Change my VirusScan Settings.
- Click the link for Configure Vshield background Settings.
- Uncheck Download Scan and apply the changes.
Mcafee 7.x users:
Mcafee 7 users should not be experiencing this issue.
If the above recommendation and other recommendations on this page do
not resolve your issue, you may wish to consider updating your version
of Kazaa or eDonkey, updating your version of Mcafee, and/or
uninstalling Kazaa or eDonkey.
Freecell and/or Solitaire games after installing McAfee
VirusScan
Although no error regarding wbhook32.dll is reported, it is known
that issues with Freecell and/or Solitaire may arise after a custom
installation of McAfee VirusScan. This issue can be related to
wbhook32.dll.
To resolve this issue, download the latest update and/or Service Pack
for your version of McAfee VirusScan.
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